Bengaluru, 5th, October 2023: With the festive season around the corner, Cleartrip, a Flipkart company, is gearing up for one of the biggest travel extravaganza of the year by bringing Flipkart’s flagship event, ‘The Big Billion Days’ (TBBD) on its platform from 8 to 15 October 2023 (Sale starts early on Cleartrip on 7 October 2023). Curated to create value and affordability for customers, this year’s TBBD will bring to customers, never-seen-before offers across its lines of businesses on Cleartrip.
This year’s edition of Flipkart’s TBBD will see the addition of exciting features across its categories. Cleartrip has recently undergone a significant overhaul of its user experience across its platform. This transformation was driven by a commitment to an exceptional customer experience, especially during high-demand festive periods when time is of the essence. This revamp strongly emphasizes enhancing price options and display of features, empowering users to make informed decisions throughout the booking process.
To further bolster the experience that customers have while transacting with us, a range of system enhancement measures have been rolled out to promote self-service. In case a customer does not find a resolution online, he/she can request a callback. Processes have been re-engineered to make support available 24/7, on call, and on social media (mention Twitter/Facebook) for instant resolution. In addition, our promise to our customers has been to attend all calls within 30 seconds, in an event where calls have to wait beyond 30 seconds, live Chat is enabled as an option for the customer.
Speaking on the occasion, Ayyappan R., CEO, of Cleartrip, stated, “At Cleartrip, value, affordability, and transparency are tenets of an elevated customer experience. The festive season is the most important period for our entire travel ecosystem. With our unbeatable deals during TBBD, we plan to change the way India thinks about travel. We continue to address key customer pain points with unique propositions – Cancel For No Reason, CT FlexMax, No-Cost EMI, Medi-Cancel, and Buy Now Pay Later. Every product is aimed to offer users the best fares across flights, hotels, and buses, even amid the usual festive surge in prices.”
He added, “We are thrilled to continue Flipkart’s legacy of delivering value and innovation with The Big Billion Days 2023. We also look forward to advancing our aspiration of democratising travel with industry-first offerings and a personalised user experience.