Bangalore, Karnataka Feb 23: Hiver, an omnichannel, AI-powered customer service platform built for fast-growing businesses, today announced the appointment of Gaurav Singh Bhadoria as Chief Product Officer (CPO).
Gaurav brings deep experience in building and scaling global SaaS products, with a strong track record across product strategy, growth, and AI-powered platforms, reinforcing Hiver’s focus on delivering enterprise-grade customer service that remains intuitive and fast to adopt. As Chief Product Officer, Gaurav will lead Hiver’s product vision and strategy, overseeing roadmap planning, AI-native platform innovation, and close alignment with go-to-market teams.
Gaurav joins Hiver at a pivotal stage of growth, as the company expands its AI-native capabilities and deepens its product readiness for mid-market and enterprise teams. As demand grows for customer service platforms that scale without becoming complex, Hiver is strengthening its product leadership to accelerate innovation, deepen enterprise readiness, and maintain its hallmark speed to value.
“Gaurav’s experience building large-scale SaaS platforms and AI-powered products makes him a strong addition to Hiver’s leadership team,” said Niraj Ranjan Rout, Founder and CEO of Hiver. “His background at Salesforce and his ability to translate complex systems into simple, real customer value will be critical as we continue to evolve Hiver into a leading AI-native customer service platform.”
“Hiver is building a customer service platform that applies AI in a practical, human-centered way. Reducing complexity for teams while preserving the human element behind every interaction,” said Gaurav. “The company’s focus on simplicity, speed, and real operational impact strongly aligns with how I approach product leadership. I look forward to working with the team to scale the platform and help organizations deliver high-quality customer service without added complexity.”
Prior to joining Hiver, Gaurav held senior product leadership roles at Salesforce and Capillary Technologies, where he worked on enterprise-grade platforms spanning CRM, ecommerce, marketing, loyalty, and revenue lifecycle management. Across his career, he has built and scaled multiple global products, driving significant user adoption and revenue growth across large, complex SaaS ecosystems.Gaurav’s appointment underscores Hiver’s continued investment in senior leadership as the company scales its AI-native product innovation, expands its enterprise footprint, and grows its global customer base.