Bengaluru, Feb 12: Kapture CX, a leading enterprise-grade AI-driven customer experience platform, today announced a strategic partnership with The Digital Fifth, a consulting and transformation firm specializing in the BFSI sector, to help financial institutions accelerate AI-led customer experience modernization.
The partnership brings together Kapture CX’s agentic AI and CX product suite and The Digital Fifth’s deep domain expertise in banking and financial services, along with its strong capabilities in digital transformation, CX strategy, and large-scale implementation. Together, the two organizations will support BFSI enterprises in designing, deploying, and scaling AI-powered customer experience solutions that are secure, compliant, and outcome-driven.
Through this collaboration, Kapture CX and The Digital Fifth will work with banks, NBFCs, insurers, and financial services organizations to modernize customer engagement models, improve service efficiency, and enable intelligent automation across contact centers and service operations. The alliance is designed to address complex BFSI requirements, including regulatory compliance, data security, risk management, and enterprise-grade governance.
As BFSI organizations move from pilot-led AI adoption to enterprise-wide deployment, the partnership will focus on translating AI strategy into practical, scalable implementations that deliver measurable business impact—such as reduced service costs, improved resolution times, enhanced customer satisfaction, and stronger compliance adherence.
Sheshgiri Kamath, Co-Founder & CEO, Kapture CX, said, “BFSI enterprises require AI solutions that are robust, secure, and built for scale. Partnering with The Digital Fifth allows us to combine deep BFSI transformation expertise with our agentic AI solutions, enabling financial institutions to operationalize AI across customer experience with confidence and control.”
Sameer Singh Jaini, Founder and CEO, The Digital Fifth, said, “BFSI is past AI pilots—now the focus is secure, enterprise-scale execution to make a meaningful impact on the cost-to-income ratio. This partnership brings together Kapture CX’s agentic AI platform and The Digital Fifth’s BFSI transformation depth to modernize customer experience and service operations with outcomes that matter: higher revenues through better engagement and conversions, stronger productivity across service teams, and a consistently superior customer experience. All of this will be delivered with the governance, security, and compliance rigor that BFSI demands. ”
This partnership reflects a shared commitment by Kapture CX and The Digital Fifth to help BFSI organizations adopt AI with clarity, discipline, and trust driving sustainable, enterprise-grade customer experience transformation across the financial services ecosystem.